eCommerce and Order Entry
eCommerce is growing faster than all other economic activity in our country, with statistics indicating manufacturers and merchant wholesalers are more and more dependent on eCommerce. This includes not only the big business, but the small mom and pop online industry. Nearly all non-store sales occur in the electronic shopping and mail order house industry group. This group includes catalog and mail order operations that usually sell their products through multiple channels. Many mom and pop industries rely exclusively on eCommerce to reach a wide, non-local customer base and grow their sales.
Whether large or small, a corporation or individual, let us show you how our experienced operators can help in the growth of your business.
TV Products, Vitamins, Electronics, Bathtubs for the Disabled
What do these products have in common? They're all examples of items Answer AnyTime's agents take thousands of orders for every year. Using Answer AnyTime's 24/7/365 order-entry and order-taking call center services enables you to extend your business hours and enhance your sales, without having to increase the size of your staff. Flexible and reliable order-entry/taking services provide a complete set of order processing services for any business.
Answer AnyTime is ready to answer your phone and take your sales orders at the times when you need us. We are available 24/7, 365 days a year. With our centers' geographic and climate zone spread, we can plan a disaster backup service for you to keep your orders flowing. Our order-entry/order-taking packages can include one or all of the following order processing services.
Web and Customized Order Entry
Do you sell your products and services on the web? We can enter orders directly into your existing eCommerce web forms. Your orders arrive to you in real time, ready for fulfillment. Don't have an order entry system in place yet? We can design and customize one for you. Our scripting and IT experts let you concentrate on the other aspects of launching your campaign.
Automated Order Entry
Would you like to automate your telephone order entry process and cut down on staffing costs? Use our IVR interactive voice response technology with voice recognition to take orders by phone.
Credit Card Processing
We offer a variety of credit card processing solutions to fit your specific needs. Using a secure bank routing number, we transfer funds directly into your account. We free your staff from administrative chores and speed up your cash flow.
One-Stop Turnkey Packages
On turnkey packages combine order entry and processing, customer care, and even return RMAs.
Multi-Language and Communication Support
Today's competitive market means communicating in your customers' languages. We can provide Spanish and English speaking agents, and many more languages through our translation partners.
New Product Announcements
Generate a buzz before your new product arrives! We can place outbound calls or send out email or voicemail notifications right before it hits the market.
Timely Reporting and Results
You need to know ASAP what is happening in sales and stock markets, which items are moving faster than others, and in which markets. Obtain that critical data in customized daily, weekly, or monthly reports—faxed or emailed directly to you.
Use our services to extend your business hours and increase your sales without adding additional staff! Contact us today to set up an order taking and processing solution customized to meet your company's needs.